Loading...
These Terms of Service ("Terms") govern your access to and use of Sensa AI ("Service", "Platform", "we", "us", or "our"), a software-as-a-service platform that provides artificial intelligence-powered tools for insurance claims and policy analysis.
By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.
Operator: Sensa AI
Contact: support@getsensa.io
Sensa AI provides AI-powered document analysis, claims processing assistance, and policy review tools specifically designed for insurance professionals. The Service includes:
Important Notice: Sensa AI is a decision-support tool and does not replace professional judgment. All AI-generated outputs must be reviewed and validated by qualified insurance professionals before being used in decision-making processes.
To use the Service, you must:
You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.
You agree NOT to:
Violation of this policy may result in immediate suspension or termination of your account and may be reported to relevant authorities, including Datainspektionen (Swedish Data Protection Authority).
5.1 Controller-Processor Relationship: Your organization acts as the Data Controller for any personal data you upload or process through the Service. Sensa AI acts as a Data Processor on your behalf.
5.2 Data Processing Agreement: By using the Service, you agree to our Data Processing Agreement (DPA), which is incorporated into these Terms by reference. The DPA governs how we process personal data on your behalf in compliance with GDPR and Swedish Data Protection Act (Sw: Dataskyddslagen 2018:218).
5.3 Your Responsibilities: As Data Controller, you are responsible for:
5.4 Sub-processors: We use the following sub-processors: OpenAI (for AI processing), Supabase (for data storage and infrastructure). A complete list is available in our Privacy Policy.
6.1 Your Data: You retain all ownership rights to the documents, data, and content you upload to the Service ("Your Data"). You grant us a limited license to process Your Data solely to provide the Service.
6.2 Our Platform: The Service, including all software, algorithms, interfaces, and documentation, is protected by intellectual property laws. We retain all rights, title, and interest in the Service.
6.3 AI-Generated Content: AI-generated outputs (analyses, summaries, extracted data) are provided to you for your use, but you acknowledge that similar outputs may be generated for other users processing similar inputs.
6.4 Feedback: If you provide feedback or suggestions about the Service, we may use such feedback without obligation or compensation to you.
7.1 Confidential Information: All data processed through the Service is considered confidential. We implement appropriate technical and organizational measures to protect your data, including:
7.2 Data Breaches: In the event of a data breach affecting personal data, we will notify you within 72 hours as required by GDPR Article 33, providing details to help you fulfill your own notification obligations.
7.3 Insurance Sector Confidentiality: We recognize the sensitive nature of insurance data and comply with Swedish insurance secrecy laws (Sw: Försäkringssekretess).
8.1 Service Level: We strive to maintain 99.5% uptime excluding scheduled maintenance. We do not guarantee uninterrupted access and are not liable for service disruptions beyond our control.
8.2 Maintenance: We may perform scheduled maintenance with advance notice. Emergency maintenance may be performed without notice.
8.3 Support: Support is provided via email at support@sensa.ai during Swedish business hours (Monday-Friday, 09:00-17:00 CET).
9.1 Pricing: Fees for the Service are as agreed in your subscription plan. All fees are in Swedish Kronor (SEK) unless otherwise specified.
9.2 VAT: All prices are exclusive of Swedish VAT (moms) at the applicable rate (currently 25%), which will be added to invoices for Swedish customers unless you provide a valid VAT number.
9.3 Payment Terms: Payment is due within 30 days of invoice date. Late payments may incur interest at the Swedish statutory rate (currently 8% above the Swedish reference rate).
9.4 Usage Limits: Your subscription includes usage limits (messages per day, processing jobs per hour). Excess usage may be subject to additional fees or rate limiting.
10.1 Term: These Terms remain in effect as long as you use the Service.
10.2 Termination by You: You may terminate your account at any time through the Settings page or by contacting support@sensa.ai. Termination is effective at the end of your current billing period.
10.3 Termination by Us: We may suspend or terminate your access immediately if you violate these Terms, fail to pay fees, or if required by law.
10.4 Data Retention After Termination: Upon termination, your data will be retained for 30 days to allow for data export, after which it will be permanently deleted unless we are required by law to retain it (e.g., for tax or audit purposes).
10.5 Export Your Data: You may export your data at any time through the Settings page before termination.
11.1 AI Outputs: AI-generated content may contain errors, inaccuracies, or hallucinations. YOU ARE SOLELY RESPONSIBLE for validating all AI outputs before using them in decision-making. We do not warrant that AI outputs are accurate, complete, or suitable for any particular purpose.
11.2 No Professional Advice: The Service does not provide legal, financial, or professional insurance advice. It is a tool to assist professionals, not to replace them.
11.3 AS-IS Provision: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY SWEDISH LAW:
12.1 WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF YOUR USE OF THE SERVICE.
12.2 OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
12.3 NOTHING IN THESE TERMS LIMITS OUR LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, DEATH OR PERSONAL INJURY, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED UNDER SWEDISH LAW.
12.4 Insurance Recommendations: We strongly recommend maintaining appropriate professional liability and cyber insurance coverage for your organization.
You agree to indemnify and hold harmless Sensa AI, its affiliates, and their respective officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of:
14.1 Governing Law: These Terms are governed by the laws of Sweden, without regard to conflict of law principles.
14.2 Jurisdiction: Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the Swedish courts, with the Stockholm District Court (Stockholms tingsrätt) as the court of first instance.
14.3 Mandatory Consumer Rights: If you are a consumer under Swedish law, nothing in these Terms affects your mandatory statutory rights under Swedish consumer protection law (Konsumentköplagen).
We may update these Terms from time to time. If we make material changes, we will notify you by email and/or through a notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.
16.1 Entire Agreement: These Terms, together with the Privacy Policy and DPA, constitute the entire agreement between you and Sensa AI.
16.2 Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
16.3 No Waiver: Our failure to enforce any right does not waive that right.
16.4 Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.
16.5 Language: These Terms are provided in English. In case of conflict between translated versions, the English version prevails.
For questions about these Terms, please contact us at:
Email: support@getsensa.io
By using Sensa AI, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.